Privacy Policy - Green Source

1. Protection Of Your Privacy

In accordance with this policy, “we,” “us,” and “our” refer to Green Source Pty Ltd. and its affiliated companies. We are dedicated to protecting your privacy and managing private and sensitive data in an open and transparent manner. This privacy statement explains how we obtain and use personal data about you when we offer our services and products, as well as what happens to that data when it’s collected across all of our websites. We acknowledge that any personal data we get about you will only be utilised for the purposes for which it was gathered or as permitted by law. The Australian Privacy Principles outlined in the Privacy Act 1988 (Cth), as well as any other applicable laws, bind us. By using the Website, you agree to our use of the information in accordance with this privacy policy.

2. What Kind Of Personal Information Do We Collect?

Personal information’ is information or an opinion, in any form, about an identified individual or an individual who can reasonably be identified.

The kind of personal information we collect and hold will depend upon the conditions under which it is collected, including, whether we collect the information from you as a potential customer, stakeholder, supplier, job applicant or in some other capacity.

If you are an existing customer or a potential customer, we may collect your name, date of birth, contact details (including your address, telephone number and email address), identification information and financial information (including information regarding your credit worthiness, credit history and your financial accounts).

You may also provide us with personal information of a third party (e.g your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this Statement.

3. How We Collect Your Information

We may collect your personal information in a range of ways, including but not limited to:

Directly from you (such as when you interact with us in writing, electronically or via telephone);
When you visit our website (including when you submit a quote or ‘Contact Us’ form);
When you participate in our events or promotions;
When we provide you with services or products;
From third parties such as our related entities, business partners, credit reporting bodies, wholesale or other customers, or your representatives; and
From public sources of information such as marketing and similar lists which are legally acquired by us.

4. What Happens If You Don’t Give Us Your Personal Information?

You can choose to remain anonymous to us or to provide us a pseudonym by which you would like to be identified, but we might not be able to offer you our products or services, or conduct business with you or the organisation you are associated with, if we are unable to obtain your personal information.

5. How We Store Your Data

We may keep your information in electronic or hard copy form in storage spaces that we control and operate ourselves or that our service providers own and run. We take all appropriate precautions to keep your information secure and shield it from unauthorised disclosures.

6. How Your Data Is Used By Us

We value your privacy and don’t exchange, rent, or sell your personal data. We utilise individual user information for various purposes, such as:

To provide Green Source products and services to you, or to provide a quote or offer regarding our products and services, and to provide you with information about us and our product and services;
To communicate with you about your account with us (including, credit-worthiness checks, issuing invoices and seeking payment of those invoices);
To gain an understanding of customers’ needs in relation to products and services and maintain high levels of customer service;
To process, investigate and respond to a complaint if one is made;
To answer enquiries when they are made, and provide any information or documents requested by you;
For administrative, planning, product or service development, quality control and research purposes;
To update our records and keep your contact details up to date and accurate;
To ensure safety at all of our work sites; In order to comply with our legal and regulatory obligations;
To manage our relationships with our suppliers;
To consider job candidates for current and future employment.

Your information may also be used for other purposes that the law requires or permits.

7. When We Disclose Your Information

There may be occasions when we must give your information to outside parties in order for them to help us with our business operations, such as:

Our contractors, suppliers and authorised representatives who help us in providing products and services and to administer and manage our business;
Our associated companies in the group;
Credit providers and agencies;
Government and regulatory authorities (as required or permitted by law);
Our professional advisors (including auditors and lawyers);

8. Will Green Source Give Recipients In Other Countries Access To Personal Information?

The organisations to whom we might provide your information may at times have headquarters outside of Australia. For instance, we might share your information with our group-related businesses for any or all of the uses mentioned in this Statement’s “How we use your information” section. However, we won’t share your personal information with any of the company’s unrelated foreign subsidiaries.

9. How To Access Or Correct Your Personal Information Or Make A Privacy Complaint

If you wish to access any of your personal information that we hold, or would like to correct any errors in that information, please contact us using the details set out in the ‘How to contact us’ section of this Statement so that we can consider and respond to your request.

You may use the same contact details to notify us of any privacy complaint you have against us, including if you think we have failed to comply with the APPs.

Your complaint will be reviewed by us and you can expect a response within 14 business days.

How to contact us: If you have any questions regarding this Statement or our management of your personal information, please let us know by contacting us on 1300 313 303 or in writing to us at: info@greensource.net.au